many of us will only remember the bad things ppl do, a small population will try to rmb good things.. therefore complaint rate is usually higher than compliment. which i really hate ..
after working so hard, taking care of the patient, not a pat on a shoulder , saying thank you.. in return , we get a hard smack on the face , receiving a COMplain letter.
k, the patient passed away 2 months ago, we received the letter, only yesterday, there's only 2 possibilities, either they really cannot get over it, or the bill comes in only ytd, and they cannot get over the bill .. so they decided to dig into the nitty gritty things, hoping that some fees might be waived off.. i'm not saying that everybody does that.. i'm not assuming, there are really scenarios that happens like that..
in the complain letter, it was stated we nurses didn't gave them griefing support.. when so and so pass away.. btw, my friend actually offered chair, and sat thru the whole time with them, if that's not call support, what's that? Chit- chat session or wad?
usually, these kinda things become a big issue, cos family demands an explanation. and our dear SNM, will be damn angry. she would call the ppl involved and interview them..
sometimes thru these kinda events , then we will realise the ugly side of human beings, be it ur colleagues or the ppl who complain u ..
i was actually quite shocked when i heard certain stories of upper hand being 2 headed snake, sa-boing one another, trying to put the blame on other ppl.. its super hypocrit. these kind of ppl said, often, " i have to cover my ass what." what a dumb remark.
i jus hope that this issue will settle down fast, poor friend who is involved in this. is super pissed. i'm not suprise if she throw in a regsination letter within 24 hrs. that's what she said.
jus how, will ppl start to appreciate we nurses, i ponder..
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